In online coaching business, sharing knowledge efficiently is crucial. Imagine you've got a wealth of information to share, but the tools you're using aren’t cutting it. That’s where a robust knowledge sharing platform can make a difference. This article is here to help you find the best platforms to streamline your coaching business so you can focus on what you do best: coaching.
Delphi's digital clone is a game-changer, offering an innovative way to share knowledge and connect with your audience seamlessly.
What Is a Knowledge-Sharing Platform?
Time is currency. Yet, employees often find themselves stuck in a cycle of searching for information, wasting nearly a third of their week on this task alone. This inefficiency represents a productivity black hole and comes with staggering costs: Fortune 500 companies lose a jaw-dropping $31.5 billion annually due to poor knowledge sharing.
So, what's the solution? A knowledge-sharing platform is a dynamic tool for streamlining information access and fostering collaboration.
The Power of Shared Knowledge in the Workplace
Knowledge-sharing is an underrated hero in the workplace. It:
- Fuels employee onboarding
- Encourages social collaboration
Despite its importance, many companies overlook it. Employees often ask questions like: How do I handle this customer issue? What are our brand guidelines? How do I book a meeting room? Without an effective system for sharing this knowledge, productivity suffers.
Transforming Chaos Into Clarity With Knowledge-Sharing Platforms
A knowledge-sharing platform serves as an internal knowledge base, a centralized hub where information, guidelines, policies, instructions, and process documentation thrive. Think of it as your organization's brain, housing everything from brand guidelines to meeting room booking instructions.
The platform ensures your team can find their answers without wasting precious time. It’s a game-changer for:
- Learning
Avoiding the Pitfalls of Information Overload
The absence of a knowledge-sharing platform can lead to chaos. Important information gets buried in endless email threads or lost in Slack channels. This leads to:
- Frustration
- Inefficiency
- Costly mistakes
A knowledge-sharing platform brings order to chaos, providing a clear, organized space where information is easily accessible. This reduces the time spent searching for answers and allows employees to focus on what truly matters.
A Step Toward a More Productive Future
Investing in a knowledge-sharing platform is more than just a wise business decision; it’s a step toward a more efficient, productive future. By centralizing information and making it easily accessible, you empower your team to work smarter, not harder. This boosts productivity and fosters a culture of collaboration and innovation.
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Key Features Knowledge-Sharing Platforms Should Have
Stay Connected No Matter the Device
Your team needs flexibility. Most employees spend nearly three hours on their phones daily. With 80% of the workforce in frontline roles, relying on smartphones isn’t just convenient; it’s essential. Choose a knowledge-sharing platform that works seamlessly on:
- Smartphones
- Laptops
- Tablets
- Workstations
This ensures everyone can efficiently access the information they need, whether in the office or on the go.
Find What You Need—Fast
Imagine needing information right away and not being able to find it. It's frustrating, right? An innovative search feature is vital for any knowledge-sharing platform. Intelligent search options allow employees to locate the needed content using labels and tags quickly. This saves time and helps both remote and deskless workers be more effective.
Keep What Works; Integrate the Rest
You’ve built your processes on systems that work for you. The right knowledge-sharing tool integrates smoothly with those existing systems. Look for platforms that support integrations and Single Sign-On (SSO) capabilities. Eliminating the hassle of moving critical documents or remembering multiple passwords makes adopting new tools much simpler.
Track Engagement and Identify Knowledge Gaps
You need good reporting features to ensure your new platform is being used and your investment is justified. These should help track:
- Which content is popular
- How often information is shared
- Who contributes the most
This data helps you spot knowledge gaps and create strategies to fill them.
Control Who Sees What
You don’t want everyone to have access to everything. A good tool lets you set rules for who can view specific files or categories. This keeps sensitive information secure and ensures the right people have access to what they need.
Don’t Lose Everything in a Glitch
What happens if there’s a technical issue and your documents disappear? A disaster, right? Opt for a tool with automatic and cloud backup features. This saves you the stress of losing everything and keeps your files safe.
Create Your Digital Clone Today
Are you ready to take your knowledge-sharing to the next level? Delphi’s digital clone technology preserves your expertise and knowledge while enabling you to scale personalized communications. Create your digital clone for free today and see how Delphi can help you connect better with your audience.
What Are the Benefits of Knowledge-Sharing?
Building Bridges
Collaboration thrives when knowledge flows freely. Platforms designed for knowledge-sharing serve as a unified space where employees can work together, avoiding the pitfalls of scattered communication. Imagine a boardroom with mentors ready to guide you, like Traffic Think Tank does for SEO experts. These platforms provide the tools for employees to collaborate in real-time, fostering a culture of shared learning and achievement.
Breaking Down Barriers
Data silos can stifle innovation and efficiency. Sharing knowledge across an organization helps break down these barriers, ensuring all employees have access to essential information. When information is organized and easily accessible, it reduces the tendency for information hoarding. This seamless exchange of data leads to better communication and collaboration across teams.
Elevating Customer Experience
When customers have access to the correct information at the right time, their experience improves. Knowledge-sharing platforms offer a wealth of self-service resources like:
- FAQs
- Tutorials
- Troubleshooting articles
Customers can find solutions to their issues independently, reducing the need for direct support interactions. Plus, it can access this information anytime, even outside business hours.
Holding Onto Wisdom
The ability to store and access information quickly is crucial for retaining knowledge. Knowledge-sharing platforms provide a structured space for preserving expertise. Information can be recycled and reused across various projects, optimizing resource utilization and preventing duplication of effort.
Encouraging Feedback
Feedback is the lifeblood of any organization. A good knowledge-sharing platform encourages direct feedback within the organization. Team members can leave feedback on the portal, ensuring everyone is aligned with the same objectives. Constructive feedback is essential for building a knowledge-sharing culture and achieving sustainable results.
19 Absolute Best Knowledge-Sharing Platform Examples
1. Delphi: Your Digital Clone Platform
Delphi is revolutionizing the way knowledge is shared. Imagine being able to clone your unique style, voice, and expertise. It’s possible to capture your essence in a digital format and scale personalized 1-1 interactions. This isn’t just for the tech-savvy. With Delphi, you can clone yourself and preserve your legacy, reaching more people without sacrificing authenticity.
Scale Like Never Before
For creators, coaches, influencers, CEOs, and executives, scaling often means losing that personal touch. But with Delphi, you can have the best of both worlds. Imagine being able to mass personalize communications while still feeling authentic. Delphi’s mentorship as a service lets you clone yourself in ways you never thought possible, from texting to video calling. You get to maintain that personal feel even as you grow.
Manage Your Audience with Ease
Staying connected with a growing audience can be overwhelming. Delphi makes it easy. The platform offers audience management features like:
- Mass messaging
- Conversation alerts
- Analytics
These tools help you stay on top of your game, allowing you to engage with your audience more effectively. You can jump into conversations when needed and make data-driven decisions about your content strategy.
2. Notion
Notion is a knowledge-sharing platform that combines the following in one tool:
- Projects
- Notes
You can create pages, lists, databases, and tables and interlink them to help your colleagues understand the company-wide information web. Many teams and companies globally use Notion to keep their staff informed and collaborate in one place.
Notion creates transparency by centralizing all knowledge and work and making it highly customizable. As a result, it saves time and increases productivity for teams of all sizes.
Key Features
- Content blocks to present information as you want it.
- Clean, custom, and easy-to-use text editor.
- Easy linking between documents and pages.
- Support for multimedia to make your knowledge pages as detailed as possible.
3. Nuclino
Nuclino is an internal wiki creation platform that provides a simple way to bring the following together under one roof:
- Knowledge
- Projects
Although seemingly basic on the surface, Nuclino is lightweight and intuitive, making it simple to navigate, even for first-time users:
- It structures content with text, images, and videos for easy reading
- It adds code blocks, embeds, tasks, tags, and links for an interactive experience
Nuclino lets you view knowledge content in lists, boards, and graphs to see how all your information is connected to manage workflows better and ensure your bases are appropriately covered. You can find exactly what you need quickly through:
- Instant search
- Hotkeys
- Markdown editing
You can even update content without additional distractions or complications.
Key Features
- Clean, clutter-free user interface
- Seamless integration with tools like Slack, Typeform, Google Drive
- Enables real-time collaboration with team members
- Advanced Project Planning and Scheduling
4. Confluence
Regardless of geographical locations, Confluence, created by the Atlassian team, enables teams to:
- Construct
- Collaborate seamlessly
It provides a centralized repository for knowledge content, ensuring that all team members have convenient access to information and updates. The platform facilitates the sharing of:
- Meeting notes
- Project plans
- Company announcements
This fosters the gathering of insights and feedback from various stakeholders.
With a robust search function and a structured page tree view, Confluence empowers users to manage content hierarchy efficiently and uphold information in a well-organized manner. Each user is furnished with a personalized home view, directing them to:
- Recently visited pages
- Ongoing tasks
- Saved information
This simplifies access to essential resources. This personalized approach contributes to heightened team productivity and streamlined workflows.
Key Features
- Efficient JIRA integration
- Availability of several additional integrations to customize the platform
- Robust search feature for locating information faster
- A structured page tree view helps organize the content hierarchy
5. Microsoft Sharepoint
Microsoft SharePoint is a mobile, intelligent intranet portal software that enables teams to share:
- Content
- Knowledge
- Applications
This fosters collaboration within the organization. Users choose blocks, including text, images, videos, forms, and more, to customize page layouts without dealing with complex coding. Users can even add news and announcement feeds to knowledge pages to keep them updated with real-time information.
As part of the Microsoft 365 suite of tools, SharePoint works best with:
- Teams
- Docs
- Sheets
- Yammer
Users can also easily integrate Microsoft Sharepoint with third-party applications.
Key Features
- Code-free content customization
- News and announcement feeds
- Solid integrations with other Microsoft tools
- AI-powered content suggestions
5. Google Workplace
Google Workplace (formerly known as GSuite) isn’t just one app; it’s a collection of productivity and collaboration tools designed to facilitate flexible working. Google Workplace includes independent apps such as:
- Gmail
- Calendar
- Meet
- Chat
- Drive
- Docs
- Sheets
- Slides
All of these integrate to form a complete information ecosystem. Google Drive, the suite’s document management system, lets users store and organize documents and files like a typical knowledge base. Google Workplace can also be easily integrated with other tools.
Key Features
- Easy integration with third-party software
- Comprehensive collaboration tools
6. Salesforce Knowledge
Salesforce Knowledge is a part of the broader Salesforce ecosystem. It’s designed to help organizations:
- Capture valuable information
- Organize it efficiently
- Deliver it to both customers and internal teams
Salesforce Knowledge helps companies create a centralized repository of:
- Knowledge articles
- FAQs
- Documentation
This makes it easier for customer support teams and customers to find answers and solutions quickly.
Key Features
- Multilingual support
- Self-service portal
- Real-time updates
7. Slab
Slab is an easy-to-use knowledge-sharing platform that integrates easily with the user's current tool stack, including:
- Spreadsheets
- Slide decks
- Flowcharts
- Task managers
It has a unified search feature that helps retrieve all essential information easily. Its beautiful-looking interface makes it easy and fun to work on Slab.
Key Features
- Unified search feature
- Easy to integrate with third-party tools
- User-friendly interface
8. Knowmax
Knowmax is an AI-powered software with knowledge management capabilities. It enhances customer support through decision tree analytics for phone and AI Chatbot communication. Knowmax’s decision tree functionality allows support agents to:
- Collaborate on customer inquiries
- Search for previous responses to commonly asked questions
Key Features
- Intuitive dashboard that enables visual explanation of incoming tickets
- Easy-to-use interface
- Community discussion forums for real-time collaboration
9. Bloomfire
Bloomfire connects individuals and teams with the information they need to excel at work. It stores relevant information and makes it easily searchable. This platform powers all departments with the correct information, from customer support to sales and marketing. Your employees can always find the desired information at the right time to make informed decisions that propel them to success.
Bloomfire also uses artificial intelligence (AI) to:
- Spark engagement
- Help your team grow collective intelligence efficiently
Key Features
- AI-driven search for quick access to information
- Flexible user roles and permissions
- Custom integrations with open API
10. Helpjuice
Helpjuice knowledge base software streamlines knowledge sharing for your team and customers. The platform is easy to use, with a straightforward editor that makes content creation fast and simple. Their intelligent search feature is designed to allow your customers and team to find the information they need when they need it.
One notable feature is their decision tree logic, which allows you to build step-by-step guides that help direct users to the information or solutions they need based on their circumstances. This can:
- Improve the user experience
- Reduce time spent searching for relevant content
Helpjuice's platform is also designed to be flexible. You can customize the look of your knowledge base to reflect your brand, making it easy for customers and team members to navigate. The goal is to provide a platform where information is readily accessible, promoting better customer service and efficient internal knowledge sharing.
Key Features
- Real-time collaboration features
- Easy-to-use editor with multi-language support and decision-tree logic
- Fully customizable
11. Document360
Document360 is an AI-powered knowledge-sharing platform that focuses on efficient collaboration within teams. It also serves as a valuable resource for the team by offering a centralized repository for:
- Capturing
- Organizing
- Disseminating knowledge
As an AI-powered knowledge-sharing tool with advanced analytics and integrations with popular tools, Document360 revolutionizes self-service. It facilitates the way we share:
- Articles
- Standard operating procedures
- FAQ
- Documentation
Your Knowledge Discovery Shortcut
That makes it easier for internal teams and customers to resolve their queries themselves. Each user has access to a personalized AI assistant, which provides a powerful search for personalized answers and recommends relevant articles, reducing knowledge discovery time in half.
Build and Share with Ease
Developing public—and private-facing knowledge-base sites is effortless with Block and Markdown editors, which enable users to draft knowledge-base documents on custom knowledge-base sites without coding expertise.
Key Features
- The AI-powered search function can retrieve relevant results in a fraction of milliseconds.
- The Localization feature in Document360 allows you to develop a multilingual knowledge base that helps you support when you have customers from around the world.
- Built-in SEO features like an automatic meta tag generator and category manager help you to optimize
12. FuseBase (formerly Nimbus)
FuseBase (formerly Nimbus) is a cloud-based knowledge-sharing platform designed to help teams collaborate and share information most effectively. It offers a range of features that facilitate the:
- Capture
- Arrangement
- Dissemination of internal knowledge across an organization
One of FuseBase's key features is its capability to create a centralized knowledge repository. This allows for effortless storage and organization of content in a structured format, including the ability to add code blocks for technical documentation.
This rep of knowledge-sharing platforms enables users to quickly locate the information they need through instant search, making accessing valuable knowledge incredibly efficient.
FuseBase also offers advanced security features, including:
- Role-based access controls
- Single sign-on (SSO)
- Support
- Data encryption
This ensures that sensitive information is protected and only accessible by authorized users. FuseBase is a powerful, user-friendly knowledge-sharing platform with a shallow learning curve that can help teams collaborate more effectively and streamline their internal knowledge management processes. Such a platform is well-suited for organizations of all sizes.
Key Features
- Creation of a centralized knowledge repository.
- Organizing content in a structured way, including blocks of code.
- Integration with business tools such as Microsoft Office and Google Suite.
- Advanced security features such as roles with permission-based access.
13. Guru
Guru is a knowledge-sharing tool with an intuitive interface that helps organizations:
- Gather knowledge and training materials
- Create documentation
- Share them within a team
It is distinguished by artificial intelligence-based features such as a chatbot and a browser-based extension.
Key Features
- Intuitive interface and AI-based chatbot.
- Browser extension and mobile app for easy access to knowledge.
- Collaboration with popular tools such as Slack, Salesforce, and Microsoft Teams.
- Tools for content verification and content creation performance analysis.
14. KnowledgeOwl
KnowledgeOwl is a platform for creating and managing knowledge bases internally and externally. It offers an intuitive interface and support for different file types, making content creation and management easy.
Key Features
- Create and publish articles, FAQs, and other content.
- Intuitive interface and support for different file types.
- Content analytics and support for source code.
- Support for multilingualism, useful for global businesses.
15. Papyrs
Papyrs uses drag-and-drop layout settings to create easily customizable:
- Knowledge notes
- Files
- Projects
- Discussions
Users can make use of widgets for:
- Polls
- Checklists
- Forms
- Calendars
- Files
Alternatively, they can take a more straightforward approach by updating markdown pages. One gets all the flexibility of a custom-coded intranet without needing the skill or expertise. Papyrs allows you to quickly drop the following directly onto a page:
- PDF files
- Images
- Docs
- ZIP files
Users can easily view or download the resources they need without opening new windows or searching through folders.
16. Gitbook
GitBook functions as a structured workspace committed to fostering harmonized collaboration among individuals. The platform is oriented towards user convenience, generating web-style pages that facilitate effortless navigation and comprehension, eliminating the necessity for coding or design input from the user’s team. This enables proficient team members to collectively contribute to these pages, which can be shared with end-users.
The principal demographic that GitBook primarily caters to consists of technical teams. The platform integrates with GitHub, facilitating the seamless conversion of markdown files into well-presented pages. Notably, GitBook offers features such as:
- Personalized domains
- Advanced branding options
- Visitor authentication
These features collectively help create professionally polished and secure GitBook pages.
17. Evernote Teams
Evernote Teams allows you to:
- Create ideas
- Capture information
- Manage projects
- Organize to-do lists
This ensures everything stays organized. You can also jot down notes or meeting briefs across multiple devices and share them with your team. The tool also has great features like advanced search capabilities and a robust access control system to control who views what and when.
18. Zoho
Zoho Desk is an all-around knowledge-based software that offers all the features you need to manage your business. The tool features in-built reports to monitor your customers’ self-service behavior and the performance of your knowledge base. The Zoho help desk center also integrates beautifully with Google Analytics for reports and analytics on how your customers interact with your help desk.
19. Clinked
Designed as a dual-purpose solution, Clinked excels as a client portal and an internal team collaboration platform. It offers a secure environment for:
- Project management
- Real-time communication
This makes it an ideal choice for businesses seeking an effective intranet portal. Customizable branding and integration capabilities enhance its appeal, providing a seamless user experience supporting internal and external collaborative efforts.
Clinked offers a robust suite of tools for internal operations and client interactions. It features:
- Strong security for safe information exchange
- Intuitive interface that simplifies navigation
This makes Clinked essential for organizations looking to unify their knowledge management and communication in one efficient platform.
Top 5 Ways To Use Your Knowledge-Sharing Platform Effectively
1. Advanced Knowledge-Sharing Tools
Choosing the right knowledge-sharing platform is a game-changer for your business. Opt for cloud-based solutions that eliminate software hassles and provide a unified source of truth for your company’s information.
These platforms enhance accessibility and make sharing a breeze across teams. They support various content types, like:
- Visual guides
- FAQs
This ensures a more engaging experience. A robust search engine is a must-have feature. It helps your team find information swiftly, boosting collaboration and productivity. Step away from cumbersome old systems and embrace tools that let your team thrive quickly and efficiently.
2. Troubleshooting with Decision Trees
Customer support agents are pressured to resolve complex issues quickly. Without proper tools, they might end up guessing their way through, which isn’t ideal. Decision trees can help here. They turn complex processes into straightforward, step-by-step workflows.
Agents can follow a clear path based on customer input, reducing the time spent searching for answers. This leads to consistent, high-quality service. By integrating these workflows with CRM systems, agents can easily access customer information, allowing them to focus on delivering the best support possible.
3. Repurpose Experience into Reusable Knowledge
Your team’s collective experience is a goldmine. By capturing and repurposing it, you:
- Save time
- Reduce risks
- Boost efficiency
Store this expertise in various formats, like visual guides or FAQs, to make it easily accessible. This ensures your team has quick access to the right help when needed. Repurposing problem-solving experiences into reusable resources promotes learning and better problem-solving. It creates a culture of shared knowledge and continuous improvement within your organization.
4. Harness Analytics to Refine Knowledge Sharing
Understanding your support content's performance is crucial for improving customer service and satisfaction. Knowledge-sharing platforms with analytics give valuable insights into how your information is used and its effectiveness.
Stay Ahead of the Curve
Detailed analytics reveal which content is most useful and highlight any knowledge gaps. With this understanding, you can refine your content, ensuring that your team and customers can always access the most relevant information. It’s all about staying ahead and continuously improving your knowledge base.
5. Training and Learning with Flexibility
Training is an ongoing process, not a one-time event. Regular updates keep employees ready for new challenges. Traditional methods can be costly, but eLearning platforms offer a flexible solution. They provide the benefits of in-person training without the logistical headaches.
Empower Your Team with Knowledge
A centralized repository for training materials ensures employees can access resources whenever needed. Interactive content and quizzes help measure understanding, allowing you to offer additional support where required. A well-organized training process boosts employee performance and ensures consistent knowledge across your organization.
Knowledge Sharing Platform Vs Knowledge Base
Think of a knowledge base as a giant library of information. It’s where data lives—documents, images, videos—waiting for you. It’s excellent for storing info, but it doesn’t do much to help you find what you need quickly. You can search, sure, but it’s like using a library catalog from the ‘90s. There’s no way to ask questions or interact with others to get the most out of the resources. It’s like having a map without a guide.
Knowledge-Sharing Platforms: Interactive and Engaging
A knowledge-sharing platform, on the other hand, takes that same library and turns it into a lively discussion forum. It contextualizes information, making it easier to understand and use. You can:
- Ask questions
- Share insights
- Collaborate with others directly on the platform.
It’s all about user engagement and making information accessible and practical. It’s a space where knowledge isn’t just stored; it’s shared, discussed, and evolved.
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Top 7 Criteria for Choosing the Best Knowledge-Sharing Platform
1. Tailor-Made for Your Team
A top-notch knowledge-sharing platform should match your organization’s unique needs. It’s not just about storing data; it’s about aligning the tool with your specific workflows. Want to spot knowledge gaps or prioritize project essentials? Make sure you can tweak the platform to do just that. Personalization is key here. Customize it to work the way you do.
2. User-Friendly Experience
A knowledge-sharing tool should be as straightforward as possible. Nobody wants to wrestle with a clunky interface. From design to function, everything should be intuitive. This is especially important for team members who aren’t tech-savvy. The goal is to make information retrieval quick and painless.
3. Ready to Grow with You
As your business scales, your tools should too. Choose a platform that can handle an increase in data and users. It should also adapt to evolving project needs. A scalable and flexible solution will keep up as you expand.
4. Seamless Integrations
Your team likely uses a variety of tools to manage projects. Your knowledge-sharing platform should integrate smoothly with these existing systems. This ensures data flows freely, simplifying your workflow and making project management more efficient.
5. Data-Driven Insights
A solid platform doesn’t just store information; it analyzes it. Look for one to dig into your data and pull out meaningful insights. Whether identifying trends or uncovering knowledge gaps, these insights can drive better decision-making.
6. Rock-Solid Security
Data is a valuable asset, and keeping it safe is non-negotiable. Your platform must offer robust security features, especially when dealing with sensitive information. This includes:
- Encryption
- Access controls
- Regular security updates
7. Foster Collaboration
The ultimate goal of a knowledge-sharing platform is to facilitate collaboration. It should enable users to share information and work together effectively. Look for features that support teamwork, like discussion boards and file-sharing capabilities.
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Create Your Own Digital Clone With Delphi Today
Delphi is revolutionizing the way knowledge is shared. Imagine being able to clone your:
- Unique style
- Voice
- Expertise
Now it’s possible to capture your essence in a digital format and scale personalized 1-1 interactions. This isn’t just for the tech-savvy. With Delphi, you can clone yourself and preserve your legacy, reaching more people without sacrificing authenticity.
Scale Like Never Before
For creators, coaches, influencers, CEOs, and executives, scaling often means losing that personal touch. But with Delphi, you can have the best of both worlds. Imagine being able to mass-personalize communications while still feeling authentic. Delphi’s mentorship as a service lets you clone yourself in ways you never thought possible, from texting to video calling. You get to maintain that personal feel even as you grow.
Manage Your Audience With Ease
Staying connected with a growing audience can be overwhelming. Delphi makes it easy. The platform offers audience management features like:
- Mass messaging
- Conversation alerts
- Analytics
These tools help you stay on top of your game, allowing you to engage with your audience more effectively. You can jump into conversations when needed and make data-driven decisions about your content strategy.
Get Started for Free
If you’ve ever thought about cloning yourself, now’s the time. Delphi is offering users the chance to create a digital clone for free. There's no better way to preserve your knowledge and wisdom while scaling your expertise.